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Privacy Policy

Glow collects only the information needed to process orders and support fundraising campaigns. We do not sell your personal information.

We may collect:

  • Name, shipping/billing address, email, phone number (if provided)
  • Order details and fundraiser/group selection
  • Basic website usage data (cookies/analytics)

We use it to:

  • Process and ship orders
  • Provide order updates and customer support
  • Improve the website and fundraising experience
  • Communicate about your order or campaign (and marketing only if you opt in)

Security: We use reasonable safeguards and trusted providers to protect your information. Payments are processed through secure payment partners.

Questions or data requests: Email contact@glowscentedcandles.com

Refunds, Returns & Replacements

Because your Glow purchase supports fundraising groups, all fundraising purchases are final.

✅ No refunds

✅ No returns/exchanges (including scent preference changes)

Damaged or incorrect item?
Contact us within 7 days of delivery for a replacement (if available) or store credit.

To request help: Email contact@glowscentedcandles.com and include:

  • Order number
  • Photo of the issue (and packaging if damaged)

Shipping

  • Processing and shipping times may vary based on fundraiser schedules and seasonal demand.
  • Tracking is provided when your order ships.
  • Please ensure your shipping address is correct at checkout.

If a package is delayed or missing: Contact the carrier first, then email us and we’ll help.

Fundraising Orders

Fundraising orders support the group/campaign selected at checkout. Once submitted, purchases typically cannot be reassigned to another fundraiser due to reporting and payout tracking.

Product & Safety (Summary)

Use candles safely:

  • Never leave unattended
  • Keep away from kids/pets/drafts
  • Burn on a stable, heat-safe surface
  • Trim wick as needed
  • Discontinue use when wax is low

Scent preferences and sensitivities vary and are not eligible for refunds/returns.

Customer Support

📧 contact@glowscentedcandles.com
⏰ Monday–Friday, 9am–5pm CST

GLOW SCENTED CANDLES LLC
3702 Cavalier Street
Suite 100
Garland TX 75042
Email:contact@glowscentedcandles.com
We are a digitally-driven company, committed to providing the best possible service to our valued customers. Should you have any questions, concerns, or inquiries, please do not hesitate to reach out to us via email. We welcome the opportunity to assist you promptly and effectively.

Contact Us | Privacy Policy

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